Medical Administration Specialist (PACS)
Job Description
Currently recruiting a Medical Administration Specialist (Picture Archiving and Communication System) (PACS) to provide PACS and radiology imaging informatics support services at Naval Medical Center San Diego in San Diego, California. The Military Treatment Facility operates 365 days per year, 7 days per week, 24 hours per day. PACS services are provided Sunday through Saturday, between 7: 00 a.M. And 6: 59 a.M., with shifts normally scheduled as 8.5-hour or 11-hour shifts to support 24-hour and weekend coverage. Weekend coverage may be scheduled on a rotating basis.
DUTIES OF THE MEDICAL ADMINISTRATION SPECIALIST (PICTURE ARCHIVING AND COMMUNICATION SYSTEM) (PACS):
- Monitor health care delivery plans, market forces, patient and beneficiary demand, and other issues impacting Military Treatment Facility capabilities, capacity, access to care compliance, and quality of care.
- Prepare presentations, project papers, staff and biometric reports, and other medical administrative correspondence for senior Military Treatment Facility management.
- Conduct studies in support of projects, programs, processes, or initiatives covering military health care activities.
- Implement Military Treatment Facility policies and initiatives to improve effectiveness, efficiency, productivity, customer satisfaction, and quality improvement efforts.
- Support clinical protocols.
- Monitor, maintain, and support daily PACS operations to ensure consistent system performance and availability.
- Provide Tier I III troubleshooting for PACS, RIS, modalities, and connected systems.
- Build and maintain radiologist and technologist worklists, hanging protocols, and user profiles.
- Work closely with clinical staff to resolve image routing issues, study errors, dictation discrepancies, and workflow issues.
- Support DICOM device configuration, modality integrations, and exam code mapping.
- Perform routine system health checks, storage monitoring, and quality assurance tasks.
- Coordinate with IT, networking, cybersecurity, and vendor support teams to implement fixes or enhancements.
- Participate in upgrade preparations, basic testing, and vendor-coordinated maintenance activities.
- Document incidents, resolutions, system changes, and workflow updates.
- Provide training and guidance to end users, clinical leads, and radiology teams.
- Participate in PACS upgrades, migrations, and new system rollouts, including table building, workflow redesign, and testing.
- Develop and maintain technical standard operating procedures, work instructions, downtime procedures, and training materials.
- Collaborate with radiology leadership to optimize workflow and anticipate system needs.
- Support authority-to-operate, security compliance, patching schedules, and audit responses.
- Assist with data pulls, reporting, and analysis for clinical leadership or quality teams.
- Maintain strong communication with stakeholders during outages, upgrades, or operational changes.
- Provide consultative support to leadership on imaging workflow impacts and future planning.
- Serve as a liaison between radiologists, technologists, IT, and vendors to support seamless operation of imaging systems.
QUALIFICATIONS OF THE MEDICAL ADMINISTRATION SPECIALIST (PICTURE ARCHIVING AND COMMUNICATION SYSTEM) (PACS):
- Bachelor s degree in health care administration, business, information management, or a related medical discipline required.
- Must hold Certified Imaging Informatics Professional (CIIP) certification and applicable PACS Administrators Registry and Certification Association (PARCA) certification, such as CPAS, CDIP, or CPSA.
- Cybersecurity certification or demonstrated cybersecurity qualification required as applicable to the position.
- Prior experience with Fuji Synapse PACS, PowerScribe, or similar radiology reporting systems preferred.
- Experience with military, federal, or DoD/DHA healthcare systems preferred.
- Knowledge of cybersecurity practices, authority-to-operate processes, and secure configuration guidelines preferred.
- Experience performing PACS data migrations, system upgrades, or table/worklist buildouts preferred.
- Advanced understanding of imaging workflows across Radiology, Cardiology, and specialty clinics preferred.
- Vendor coordination experience with PACS, dictation, modality, or network vendors preferred.
- Must be able to complete required health, immunization, tuberculosis, and Hepatitis B screening requirements before providing services.
- Must be able to complete required background/security processes for access to a Navy and Defense Health Agency medical facility.
- Must be a U.S. Citizen for access to U.S. Government networks.
- Must comply with all applicable facility policies, procedures, training, safety, infection control, cybersecurity, documentation, and patient privacy requirements.
ABOUT THE ARORA GROUP:
The Arora Group is an award-winning, Joint Commission-certified nationwide healthcare services company that has supported the health care needs of the men and women who serve our country, their families, and veterans since 1989. We connect skilled healthcare professionals with meaningful opportunities to serve military and federal healthcare communities while continuing to grow their careers in mission-driven clinical environments.
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